We endeavour to provide excellent service at all times, however we recognize that sometimes things do go wrong. In some cases your insurance advisor will be able to resolve the problem and you should contact them directly in the first instance.

If this does not settle the matter, you should contact us at the following:

The Customer Complaints Team

Ocaso SA UK Branch

3rd Floor,12 Appold Street,

 London EC2A 2AW

Telephone: 0207 377 6465

Email:customer.complaints@ocaso.co.uk

If we still cannot resolve your complaint with us, you may be entitled to refer it to the:

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

If you make a complaint, it will not affect your right to take legal action against us.